Refund policy

At Paradilo, we want you to love every addition to your home. We carefully select our home, garden, décor, organization, storage, and lifestyle products to bring comfort, style, and functionality to your space. If your purchase doesn't meet your expectations, we're here to help.

1. Returns & Exchanges

We accept return or exchange requests within 30 days of receiving your order, subject to the following conditions:

  • Items must be unused, undamaged, and in their original condition.
  • Products must be returned with their original packaging, accessories, and any included components.
  • Items that have been installed, assembled, altered, or damaged after delivery may not be eligible for return.
  • Certain products, such as personalized or custom-made items, may not be eligible for return unless they arrive defective or incorrect.

2. How to Request a Return or Exchange

To start a return or exchange:

  1. Email us at contact@paradilo.com with your order number, the item(s) involved, and the reason for your request.
  2. Our support team will review your request and provide return instructions, including the appropriate return address.
  3. Securely package your item to prevent damage during shipping and include your order number.
  4. Ship the item to the provided address. Return shipping costs are the customer's responsibility unless the product is defective, damaged upon arrival, or incorrect.

Please contact us before sending any items back, as unauthorized returns may not be accepted.

3. Refunds

Once your return is received and inspected, we'll notify you of its approval status.

  • Approved refunds will be processed within 2 business days after inspection.
  • Refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.
  • Original shipping fees are non-refundable unless the return results from a defective product, shipping damage, or an error on our part.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please get in touch with us at contact@paradilo.com as soon as possible.

Include your order number and clear photos of the issue, if applicable. We'll review the situation and arrange an appropriate solution, such as a replacement, exchange, or refund, at no additional cost to you.

5. Need Assistance?

Have questions about a return, exchange, or refund? We're happy to help!

Email: contact@paradilo.com

At Paradilo, your satisfaction matters. We're committed to making your shopping experience simple, reliable, and enjoyable, helping you create a home that feels just right.